Right of withdrawal

Right of withdrawal

At Howl Wear, we attach great importance to the satisfaction of our customers. However, due to the individual production of each item of clothing, we cannot grant a general right of withdrawal.

According to Section 312g Paragraph 2 No. 1 of the Civil Code (BGB), consumers generally have no right of withdrawal for freshly produced goods. We would like to point out that our products are specially made according to your individual wishes and dimensions. This creates a unique and tailor-made quality that we want to ensure.

Because our garments are made individually for each customer once the order is placed, we cannot accept returns or cancellations unless the product has been damaged during delivery. In this case, we ask you to contact us immediately to find a solution.

It is important to us that you are satisfied with your order from Howl Wear. If you have any questions or concerns about your order or find that the product you received is damaged, we are happy to help. Our customer service team will be happy to assist you and try to find a satisfactory solution.

In order to exercise your right of withdrawal, you must contact us (Bad Wolf Design, Gutenbergstraße 3, 70173 Stuttgart, Germany, howlwear@badwolfdesign.de, telephone: +49 (0) 711 390 88 669 ) by means of a clear statement (e.g. sent by post letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory. You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website kontakt@badwolfdesign.de . If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Personalized items

Personalized items are non-returnable.

special instructions
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This can be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan agreement if you also have a right of cancellation.